From account payments to in-game bonuses — we're here for you every step of the way.
Select the category that best matches your issue below — each section includes detailed guides and solutions.
Everything related to registration, login, password resets, profile updates, and account verification.
Issues and solutions for deposits, withdrawals, Mobile Pay, Nagad, Rocket, and bank transactions.
Help with game loading issues, bet settlement, Live Casino, and Sports Betting.
Terms and claiming process for welcome bonuses, free spins, cashback, and reload offers.
APK download, installation issues, app crashes, slow loading, and browser-related concerns.
Account hacking, unauthorized logins, 2FA setup, and personal data protection.
Details on VIP levels, the points system, exclusive perks, and the loyalty program.
Terms of use, privacy policy, responsible gaming, and account closure guidelines.
If you can't resolve it on your own, our support team is always ready to help. Choose whichever contact method works best for you.
The fastest way to get help. An agent typically responds within 3 minutes.
For complex issues or if you need to send documents, please reach out via email.
Get the latest offers and support easily through our official Telegram channel.
Message us on WhatsApp for help in Bangla. It's also easy to send photos or screenshots.
Signing up at KU88 is quick and simple — you can create an account in just 2 minutes using your mobile number or email. That said, some users run into issues like not receiving an OTP or forgetting their password. If that happens, first double-check that your number is entered correctly and make sure SMS isn't blocked on your device.
If you've forgotten your password, click the "Forgot password?" link on the login page. An OTP will be sent to your registered number — use it to set a new password. Remember, your password must be at least 8 characters long, and combining uppercase letters with numbers will keep your account more secure.
Only one ku88 account can be created per phone number. Attempting to register multiple accounts with the same number may result in both accounts being suspended, so please be careful.
Payment-related complaints are the most common at KU88 — especially cases where a deposit was made but the balance didn't show up. In most instances, this is caused by an incorrect reference number or a slight delay due to server load.
If your balance hasn't appeared 30 minutes after a deposit, contact Live Chat with your transaction ID and a screenshot. Most cases are resolved within an hour. For withdrawals, keep in mind that funds can only be sent to a number registered in your own name.
Make it a habit to screenshot every payment you make — it can be invaluable for resolving any disputes later on. ku88 keeps records of all transactions, so providing accurate details makes finding a resolution straightforward.
Games failing to load or cutting out mid-session are usually caused by a poor internet connection. Start by refreshing your browser or restarting the app. Clearing your cache often resolves the issue as well.
If a Sports Betting win isn't reflected after the correct result, settlement may just need a little more time — bets are typically settled within 30–60 minutes of the match ending. If it still hasn't updated after that, contact support with your bet ID.
Many players receive a bonus but find they can't withdraw — the most common reason is an unmet wagering requirement. For example, a ৳100 bonus with a 20x wagering requirement means you need to place ৳2,000 in bets before withdrawing.
Each bonus at ku88 has its own terms, which you can view in the "Bonus" section of your account. Read the conditions before activating a bonus. If anything is unclear, just ask via Live Chat.
A support agent will never ask for your password or full card number. If anyone does, report it immediately.
First time using live chat? Follow the steps below to get your issue resolved as quickly as possible.
Log in to your ku88 account first. When you're logged in, the support team can view your account directly, which speeds up the resolution process.
Click the Live Chat button at the bottom right of your screen. During busy periods, start with the bot — it can handle a surprising number of issues on its own.
Instead of saying "my deposit isn't going through," try: "I sent ৳500 via Mobile Pay, transaction ID XXXXX, and my balance hasn't updated in 45 minutes." That level of detail gets your issue resolved much faster.
Upload any relevant screenshots or images to the chat. Visual evidence makes it significantly faster to resolve your issue.
Once your issue is resolved, save the chat transcript for your records — it'll be handy as a reference if anything comes up later.
Never share your full password or PIN when contacting support. Our agents will never ask for this information.
Our support team is available 24/7. Get instant help via Live Chat.